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Do you have a question about our products or need to get in touch with us about your order? Fill in the form below and we will get back to you within 24 hours or less. Alternatively, you can email us at info@te-lapa.com
FAQ
What does TE LAPA mean?
Te lapa is a Polynesian term for an unexplained light phenomenon underneath, or on the surface of the ocean. Te lapa translates to "flashing light", "underwater lightning", "the flashing", or "something that flashes". It was used by historic and modern Polynesians as a navigation aid to find islands in the Pacific Ocean.
We hope Te Lapa brings the same light into your life.
How quickly will my order be shipped?
It takes us two business days to prepare your order once order received.
How long does shipping take?
Deliveries within Canada & the USA usually take 4-7 business days. International shipping takes 7-14 business days.
I have received a defective item
Our team performs a strict quality check when packaging your order however If you have received an order but something is incorrect or damaged during shipping, please email us at Refunds@Te-Lapa.com as soon as possible with your order number and a photo of the issue. Our team will send out a replacement for you right away.
Our return policy
If you change your mind you can return your item for a refund or exchange within 14 days. All returns should be returned unworn, in original packaging and with a fully tracked + signed delivery service. We process returns within 14 days and funds will return to your account within 10 days. Please contact us at Refunds@te-lapa.com to start the refund process.
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